Frequently Asked Questions

My Design Process

  • I usually suggest between 4-6 weeks.

    In this time you will use my workbooks to help you write your website copy (or have it written by a copywriter). Have your professional photos done if you are getting them. Gather branding, logos and create your opt in funnel if you are having one.

    I need everything before I start your design. Any delays in getting this to me may cause your design date to be delayed and incur fees.

  • It varies on the time of year but usually between 2-4 months

Package Inclusions

  • Yes, the types of pages I have listed are just examples. It is up to 4 pages for the Website In A Day and 6 pages for the Website In A week, 6-10 Pages for the Bespoke/Custom package. You tell me what you want on these pages!

  • For Website In A Day, No. This is because there would not be enough time for me to design and do revisions for more than 6 page.

    For Website In A Week and Premium Package, Yes! Depending on the size/length of the page, this is between $150-$300 per page.

  • I sure do. It is $125+GST per hour with a minimum of 2 hours

  • Yes, I understand the importance of speed and performance in this day and age (especially because I work with tech all day long!) I will optimise your website's code, compress images, leverage caching techniques, and utilize best practices to ensure fast loading times and optimal performance. How much SEO is done on the website depends on the package you have purchased. WIAD is basic and based on the keywords you have given and is only for onsite SEO. Premium includes more extensive SEO onsite and offsite as well as keyword research, competitor analysis and on-going SEO blogging e-book

  • No. You will need to do this beforehand and provide me with your login details and which campaign/list you want it connected to

  • Yes, I can connect the email platform to your website. Depending on which platform you use, there may be limitations on integrating it. For example, at the moment (Aug 2024) New versions of Mailerlite does not integrate for a pop up but a sign up form can be embedded to a page

  • Yes, they do! It is an additional fee on top of your annual or monthly subscription

  • Absolutely! Ownership of the website is transferred to you after launch

Squarespace & Hosting

  • Once I have finished the design of your website. For your website to go live, you will need to sign up for a Squarespace plan through the website I have created (not before we start). So once your final draft is ready, you will receive an invite to become a contributor to the website. If you haven't already, you will be prompted to create a Squarespace login and the website that I have made should show up on your dashboard. Once you go into the website, Go to Settings, Site availability then Upgrade to publish. Choose your plan and complete the checkout process.

  • You cannot transfer the membership/plan from one site to another so if you already have a SQSP site, it's important that you let me know and add me as a contributor to that website so I can Redesign that one. If your billing for your current one is due to expire soon, then you can cancel that one and I can start a new one.

  • You will need a business plan (or above). As I am a Squarespace designer, you will receive 20% discount on your first annual subscription.

    If you pay annually, the Squarespace plan is $300 (before discount) or $35 per month if paid monthly

  • No, Squarespace hosts has its own hosting and this included in your SQSP plan

    For wordpress website, you will get 3 months of my Essential Care plan and you can either have your website migrate after that for $125 or stay on my care plan

  • No, but If you want me to connect it to your website at the time of designing it, you will. If getting one through Squarespace on the Business plan, then wait until i have designed the website

Professional Email

  • No. As long as you know your domain name is available or have already bought it, then you can just tell me what it is going to be and that's what ill place on the website contact page etc.

    If you are signing up for an SQSP business plan for the website, you will receive 12 months free of Google Workspace which includes a custom email address. It is approx. $10 per month thereafter.

    I recommend Google workspace over outlook for business email as you get the whole suite of programs and cloud storage

  • No, You will need to get your google domain validation code (search google for instructions on this) and add it to your DNS settings before I connect your domain to the new website. If its not done before i redirect your domain, your email access will stop

Appointment Calendar Systems

  • If you are planning to start a new Acuity Scheduler account, then wait until I have designed the website as I can connect it all through that.

    If you are using another platform and you want it connected in, then yes, I will need the URL link or the HTML code when I'm designing it.

    If you are signing up for an SQSP business plan for the website, you will receive 12 months free of Google Workspace which includes a custom email address. It is approx. $10 per month thereafter.

    I recommend Google workspace over outlook for business email as you get the whole suite of programs and cloud storage

  • It depends on what you want out of it. Personally, I have used Acuity Scheduler (now owned by Squarespace too) for the past 7 years for both this business and my Naturopath business. If you want a platform that holds patient files and that you can make treatment plans and notes in too then something like Simple Clinic may be a better fit. But if you just need to keep general notes on the client then Acuity has this ability along with calendar scheduling and other features.

Website Photos

  • Professional brand photos look amazing and can really make your website amazing, however, If this is not in your budget right now, thats fine!

    I do suggest putting at least 2 images of yourself or team for the home and about page. The rest i can source from royalty free image providers such as Unsplash.

  • At least two of you. One for the home page and one for the about page. Portrait or landscape orientation are fine. Besides these, It also helps to have ones for the services pages too that demonstrate you doing what the service is. Some of the hardest ones to find in stick images are ones that represent consultations with clients so a photo of you speaking with someone else or a photo of your consultation space helps alot. However, if these are not high quality or the space does not align with your colour branding and website design style, then I may source from a royalty free image provider.

  • Either neutral colours or your branding colour. Reason is, if your branded colour is green and your website reflects this, then you wearing bright red or orange will not look cohesive.

Pre-work

  • Usually, no extra call is needed if your form is detailed. In the rare case that the first concept isn’t aligned, we’ll refine it—and you’ll have access to tutorials for Pinterest mood boards to support the process. If I need clarification, I’ll get in touch, or you’re welcome to book a call.

  • This helps me understand your preferred image style—whether it’s herbs, textures, people, or a mix. You can browse my curated collections here:

    unsplash.com/@elleharrisondesign/collections

  • Pinterest is great for finding layouts and structural inspiration. You don’t need to match fonts or colours—just focus on the feel and flow. Use it the same way you did for your logo mood board.

  • No. If you have a link, send it through so I can add it. If not, I’ll leave the buttons unlinked and you can update them later.

  • I get it—life happens. If you don’t have your content or prework submitted by the due date (usually the Thursday before your start date), your project will be rescheduled to the next available spot in my calendar.

    Because I book multiple projects in advance, I can’t hold your design slot open without all the essentials. That said, I’ll always give you a heads-up beforehand, and you’re welcome to reach out if you’re unsure whether you’re on track or need an extension. I’m here to support you through the process, not pressure you.

  • Yes, you can definitely set this up later. Your website will be built to support email marketing when you're ready—whether that’s a newsletter, opt-in freebie, or automated welcome sequence.

    If you already have a platform in mind (like MailerLite, Flodesk, or ConvertKit), I can connect it during the design process. If not, I’ll leave any buttons or forms unlinked for now.

    When you're ready to set it up, just reach out—I'm happy to provide a custom quote depending on what you need (e.g. platform setup, integration, automations, or design).

  • If you want to understand how people are finding and using your website, then yes—Google Analytics is a helpful tool to have. It allows you to track visitor numbers, traffic sources (like Google or social media), and which pages people are engaging with most.

    That said, it’s completely optional. If you’d like it connected, just tick the box in your prework form and I’ll set it up for you. If you're unsure, I can always add it later or provide a quote to walk you through the setup when you're ready.

  • Yes—you’ll need to register and manage your domain name independently. I recommend using VentraIP (Australian-based, reliable support), but you’re welcome to use any provider you’re comfortable with.

    Once it’s registered, I’ll guide you through connecting it to your new website as part of the design process.

Still have questions?

If you have any other questions or need further information, please don't hesitate to contact me and I can guide you in selecting the ideal package tailored to your unique needs.